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In some circumstances, it can currently take up to 4.5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

Freedom of Information Policy and Procedures

| Information and records | Corporate

The Commissioner's policy and procedures for staff members, covering matters relating to Freedom of Information and Environmental Information Regulations.    

Download publication as pdf
Download Freedom of Information Policy and Procedures publication as pdf
Download publication as msword
Download Freedom of Information Policy and Procedures publication as msword