In some circumstances, it can currently take up to 4.5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

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Records Management Policy and Procedures Appendix 2

| Information and records | Corporate

Records Management Policy and Procedures Appendix 2. Guidance for staff on how to manage emails.

Download publication as pdf
Download Records Management Policy and Procedures Appendix 2 publication as pdf
Download publication as word document
Download Records Management Policy and Procedures Appendix 2 publication as word document