In some circumstances, it can currently take up to 4.5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

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Records Management Plan

| Information and records | Corporate

This plan outlines how the Commissioner will manage the records generated and retained by the organisation. It was submitted to the Keeper of the Records of Scotland in June 2022 and was agreed by the Keeper on the 02 March 2023. 

Download publication as pdf
Download Records Management Plan publication as pdf
Download publication as word document
Download Records Management Plan publication as word document