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In some circumstances, it can currently take up to 4 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

Draft strategic plan for 2024-2028 consultation version

| Corporate plans | Corporate
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This draft strategic plan sets out the purpose, values and objectives of the office for 2024-28. The plan aims to inform MSPs, local authority councillors, public body board members and, of course, the people of Scotland, upon whose trust every elected individual and public authority relies, about what we plan to do in the coming years and, just as importantly, how we plan to do it. Views on our plans from all of these quarters are welcomed.

Please contact us, ideally by email and by 12 January 2024, with any comments that you wish to submit.

Download publication as pdf
Download Draft strategic plan for 2024-2028 consultation version publication as pdf