We have significantly reduced the time it takes to let complainers know whether their complaints are admissible for investigation, and we are continuing to improve on these waiting times. You can find average timescales for each stage of the complaint handling process for all complaints on this page of our website.

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Summary of progress against 2022-23 Internal Auditor's Recommendations as at 3 October 2023

| Annual report and accounts | Corporate

This document lists the recommendations for improvement set out by Wylie & Bisset, our internal auditor, that emerged from their three reviews undertaken in 2022/23. It summarises progress as at 3 October 2023 using a red / amber / green system.

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Download Summary of progress against 2022-23 Internal Auditor's Recommendations as at 3 October 2023 publication as pdf
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Download Summary of progress against 2022-23 Internal Auditor's Recommendations as at 3 October 2023 publication as word document