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We have significantly reduced the time it takes to let complainers know whether their complaints are admissible for investigation, and we are continuing to improve on these waiting times. You can find average timescales for each stage of the complaint handling process for all complaints on this page of our website.

How we investigate your complaint

Are you considering making a complaint? Have you complained to us already? Would you like to know more about what happens next?

Here’s how we’ll investigate your complaint.

How we investigate your complaint

We investigate complaints about:

  • MSPs (Members of the Scottish Parliament)
  • Local authority councillors and board members of public bodies
  • Lobbyists
  • Public appointments
  • Us (the Ethical Standards Commissioner and their team)

Select the complaint type below and find out more about what will happen next.

 

You can find out more about our investigations processes in our Investigations Manual.

Ready to make a complaint?

You can make your complaint online or in other ways. Follow the link to begin.

Make a complaint