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In some circumstances, it can currently take up to 5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

How we investigate your complaint

Are you considering making a complaint? Have you complained to us already? Would you like to know more about what happens next?

Here’s how we’ll investigate your complaint.

How we investigate your complaint

We investigate complaints about:

  • MSPs (Members of the Scottish Parliament)
  • Local authority councillors and board members of public bodies
  • Lobbyists
  • Public appointments
  • Us (the Ethical Standards Commissioner and their team)

Select the complaint type below and find out more about what will happen next.


You can find out more about our investigations processes in our Investigations Manual.

Ready to make a complaint?

You can make your complaint online or in other ways. Follow the link to begin.

Make a complaint