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COVID-19 Update: In line with government advice, we are working from home and our physical office is now closed. As a result we only have intermittent access to postal deliveries. Please avoid sending us anything by post. Instead email or phone us or use our website

Make a complaint

As of 7 June 2019, we will only accept your complaint on our complaint form. If you are unable to use the login below, you can instead post your completed complaint form to us (available to download on this page). Or we can post a blank form to you if you phone us on 0300 011 0550.

You can submit your complaint here. Before you start, make sure you have all the details to hand, including any supporting documents. You can find out more about how we'll investigate your complaint. The form below will also guide you through the process.

Use the form below to submit your complaint

In order to register your complaint online, you’ll need to create an account. Click on the Register button below. If you don’t want to submit your complaint on line you can download the complaint form, complete it and post it to us. Get in touch if you need help.

Login / Register