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In some circumstances, it can currently take up to 5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

Contact Us

Thistle House 91 Haymarket Terrace Edinburgh EH12 5HE


For general enquiries, press and media queries, please contact: 

0131 347 3890


For enquiries about our work on public appointments please contact: 

0131 347 3890


For enquiries about our work investigating complaints please contact: 

0131 347 3890

Get in touch

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Other ways of getting in touch

British Sign Language (BSL) users can contact us by using Contact Scotland BSL.

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