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In some circumstances, it can currently take up to 5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

Publications and information

We publish a range of documents covering all aspects of our work. Our annual report outlines what we’ve done each year. Business plans and minutes describe how we run the organisation. There’s also information for employees such as holiday and family leave policies.

Use the filters on this page and the search function to find the documents you’re interested in. To find out more about what types of information we publish have a look at our Guide to Information. There’s a link below in the Featured Publications section.

If you require any of our web pages as a document please contact us

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Archived publications

Older publications are not available on our website – these are available on request. If you would like any of our archived publications, please get in touch.

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Good Practice Case Studies

When a new way of making a public appointment proves to be effective, we produce good practice case studies so that selection panels faced with similar circumstances can see what has worked well.

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