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We have significantly reduced the time it takes to let complainers know whether their complaints are admissible for investigation, and we are continuing to improve on these waiting times. You can find average timescales for each stage of the complaint handling process for all complaints on this page of our website.

Policy and Procedures

This page provides a central location for all policies relating to staff, governance, and operational procedures.

Staff

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How we manage our staff.

Governance

Governance icon

How we ensure the 
organisation is managed properly.

Operational

Operational icon

How we run the organisation; 
our standard operating procedures.