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We have significantly reduced the time it takes to let complainers know whether their complaints are admissible for investigation, and we are continuing to improve on these waiting times. You can find average timescales for each stage of the complaint handling process for all complaints on this page of our website.

Governance policies

Our governance policies are essential for ensuring accountability, fairness, and efficiency in decision making throughout the organisation. 

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Governance and Leadership

Policies and documents about how the organisation is structured and managed.

 

 

 

Risk and Compliance

Policies to ensure ethical conduct, fraud prevention, and compliance.

  • Anti-bribery Policy: This policy outlines how the Commissioner aims to implement and enforce effective systems to counter bribery and corruption.
  • Anti-fraud Policy: This policy outlines how the Commissioner aims to prevent and detect fraud.
  • Fraud Response Plan: This policy outlines how the Commissioner aims to respond to detections of fraud.
  • Risk Management Policy: This policy provides the practical guidelines for how the Commissioner manages risks.
  • Whistleblowing Policy and Procedures: This policy encourages employees to raise concerns when anyone working with or for the ESC behaves against our values and policies. 

 

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Records and Information Management

How information and records are managed and stored.