In some circumstances, it can currently take up to 4 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

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Records Management Policy and Procedures

| Information and records | Corporate

The Commissioner's records management policy and procedures.

Download publication as pdf
Download Records Management Policy and Procedures publication as pdf
Download publication as word document
Download Records Management Policy and Procedures publication as word document