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We have significantly reduced the time it takes to let complainers know whether their complaints are admissible for investigation, and we are continuing to improve on these waiting times. You can find average timescales for each stage of the complaint handling process for all complaints on this page of our website.

Investigation Report on a complaint about the ESC - July 2021

| Governance | Complaints

In January 2021, a number of concerns were raised about how we investigated a complaint about the conduct of a Councillor. The issues raised were significant and we commissioned an independent investigation. This report details the issues, the investigation and its findings. Our response to the recommendations made are included in the report. 

The report was prepared on a Strictly Private and Confidential basis. In the interest of openness and transparency these requirements have been waived by all parties. 

Download publication as pdf
Download Investigation Report on a complaint about the ESC - July 2021 publication as pdf