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We have significantly reduced the time it takes to let complainers know whether their complaints are admissible for investigation, and we are continuing to improve on these waiting times. You can find average timescales for each stage of the complaint handling process for all complaints on this page of our website.

Applicant Research 2023

| Applicant surveys | Public Appointments

This interim report provides a summary of applicant views collected during a five month period during 2023.  

Given the small sample size in this interim report we have not provided any recommendations.  We have heard from Scottish Government officials that they have found the report helpful for considering actions to take to try and address concerns going forward.  We hope to see the results of these actions when we publish the full year report.

 

Download publication as pdf
Download Applicant Research 2023 publication as pdf