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We have significantly reduced the time it takes to let complainers know whether their complaints are admissible for investigation, and we are continuing to improve on these waiting times. You can find average timescales for each stage of the complaint handling process for all complaints on this page of our website.

Complaint Form

| Complaints

We will normally only accept complaints submitted through our complaint form. If you are unable to use the online form on this website, you can instead download a complaint form from this page and post your completed form to us. Or we can post a blank form to you if you phone us on 0300 011 0550.

Download publication as pdf
Download Complaint Form publication as pdf
Download publication as word document
Download Complaint Form publication as word document