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In some circumstances, it can currently take up to 4.5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

Diversity Delivers Consultation: Annex E - Stage 3 Research

| Diversity delivers | Public Appointments

Summary of qualitative research conducted including consultation group work, survey of Scottish Women’s Convention members and interviews with equality experts. Summary results of telephone poll of 1,000 adults on their awareness of the public appointments process and their views of methods of publicising appointments (August 2007). 

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Download Diversity Delivers Consultation: Annex E - Stage 3 Research publication as pdf
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Download Diversity Delivers Consultation: Annex E - Stage 3 Research publication as msword