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We have significantly reduced the time it takes to let complainers know whether their complaints are admissible for investigation, and we are continuing to improve on these waiting times. You can find average timescales for each stage of the complaint handling process for all complaints on this page of our website.

The Scottish Government's Response to our Report on Ineffective Succession Planning and Complaint Handling

| Appointment complaints and investigations | Public Appointments

The Scottish Government has provided a written response to the report produced by the Commissioner following an investigation into complaint claims that reappointments to the board of the Cairngorms National Park Authority were not made on the basis of sound evidence and process. 

Download publication as pdf
Download The Scottish Government's Response to our Report on Ineffective Succession Planning and Complaint Handling publication as pdf