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We have significantly reduced the time it takes to let complainers know whether their complaints are admissible for investigation, and we are continuing to improve on these waiting times. You can find average timescales for each stage of the complaint handling process for all complaints on this page of our website.

Records Management Plan

| Information and records | Corporate

This plan outlines how the Commissioner will manage the records generated and retained by the organisation. It was submitted to the Keeper of the Records of Scotland in June 2022 and was agreed by the Keeper on the 02 March 2023. 

Download publication as pdf
Download Records Management Plan publication as pdf
Download publication as word document
Download Records Management Plan publication as word document