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In some circumstances, it can currently take up to 4.5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

Biennial Business Plan 2021-2023 - Progress as at 31 March 2022

| Corporate plans | Corporate

This spreadsheet records progress as at 31 March 2022 against the objectives set out in our Biennial Business Plan 2021-2023.

Download publication as pdf
Download Biennial Business Plan 2021-2023 - Progress as at 31 March 2022 publication as pdf
Download publication as word document
Download Biennial Business Plan 2021-2023 - Progress as at 31 March 2022 publication as word document