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We have significantly reduced the time it takes to let complainers know whether their complaints are admissible for investigation, and we are continuing to improve on these waiting times. You can find average timescales for each stage of the complaint handling process for all complaints on this page of our website.

Biennial Business Plan 2021-2023 - Progress as at 31 March 2022

| Corporate plans | Corporate

This spreadsheet records progress as at 31 March 2022 against the objectives set out in our Biennial Business Plan 2021-2023.

Download publication as pdf
Download Biennial Business Plan 2021-2023 - Progress as at 31 March 2022 publication as pdf
Download publication as word document
Download Biennial Business Plan 2021-2023 - Progress as at 31 March 2022 publication as word document