Skip to main content

In some circumstances, it can currently take up to 4.5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

Core Skills Framework for Scottish Ministers and selection panels (Sept 2022)

The initial core skills framework for chair and member appointments was designed in partnership with the Scottish Government in 2016.  This version was updated by the Scottish Government in September 2022 and is aimed at use by Scottish Ministers and selection panels.  There is also a complementary version written to explain use of the framework to applicants.

Download publication as pdf
Download Core Skills Framework for Scottish Ministers and selection panels (Sept 2022) publication as pdf