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In some circumstances, it can currently take up to 4.5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

Equality, Diversity and Inclusion Policy

| HR policies | Corporate

This policy applies to members of staff and anyone working on our behalf. It sets out how this organisation promotes equality in its day to day work and how anyone who works with us, or accesses our services can make a complaint or alert us to issues that require attention.   

Download publication as pdf
Download Equality, Diversity and Inclusion Policy publication as pdf
Download publication as word document
Download Equality, Diversity and Inclusion Policy publication as word document