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In some circumstances, it can currently take up to 4.5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

REPORT ON A SURVEY ON TIME COMMITMENT, REMUNERATION AND OTHER ASPECTS OF THE ROLE OF PUBLIC APPOINTEES 2020 (Summary Version)