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In some circumstances, it can currently take up to 4.5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

Unacceptable Behaviour Policy

| Complaint process policies | Complaints

Policy defining unacceptable or unreasonable behaviour by those who interact with the work of the Commissioner. 

Download publication as pdf
Download Unacceptable Behaviour Policy publication as pdf
Download publication as word document
Download Unacceptable Behaviour Policy publication as word document