We have significantly reduced the time it takes to let complainers know whether their complaints are admissible for investigation, and we are continuing to improve on these waiting times. You can find average timescales for each stage of the complaint handling process for all complaints on this page of our website.

Home
Text size
Contrast
Menu

Related content

Please remember to complete and submit the References and Monitoring Form as part of your tender submission. 

 

To review the contract that the successful tenderer would be expected to sign, please see the PAA Service Level Agreement