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In some circumstances, it can currently take up to 5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

Biennial Business Plan 2021-2023

| Corporate plans | Corporate

This Biennial Business Plan details how the Ethical Standards Commissioner will work to achieve its strategic objectives during the period April 2021 to March 2023. The plan has been updated to reflect progress as at 30 September 2021. 

You can find out about our progress towards achieving these objectives as at 31 March 2022 here


Download publication as pdf
Download Biennial Business Plan 2021-2023 publication as pdf
Download publication as word document
Download Biennial Business Plan 2021-2023 publication as word document