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In some circumstances, it can currently take up to 4.5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

Out of Pocket Expenses Policy

| HR policies | Corporate

This policy details how to claim for reimbursement of reasonable expenses that arise during the course of work on behalf of the Commissioner. It applies to staff members and individuals working on our behalf.

Download publication as pdf
Download Out of Pocket Expenses Policy publication as pdf
Download publication as word document
Download Out of Pocket Expenses Policy publication as word document