Skip to main content

We have significantly reduced the time it takes to let complainers know whether their complaints are admissible for investigation, and we are continuing to improve on these waiting times. You can find average timescales for each stage of the complaint handling process for all complaints on this page of our website.

Summary of progress against 2021-22 External Auditor's Recommendations (ISA 260) as at 26 April 2023

| Annual report and accounts | Corporate

This document lists the recommendations for improvement set out by Deloitte, our external auditor, in their ISA 260 report for 2021/22. It summarises progress as at 26 April 2023 using a red / amber / green system. These recommendations applied to both 2020/21 and 2021/22.

Download publication as pdf
Download Summary of progress against 2021-22 External Auditor's Recommendations (ISA 260) as at 26 April 2023 publication as pdf