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We have significantly reduced the time it takes to let complainers know whether their complaints are admissible for investigation, and we are continuing to improve on these waiting times. You can find average timescales for each stage of the complaint handling process for all complaints on this page of our website.

Figure 23: Demographic profile of board membership


† All board members inclusive of the chair. Percentages do not include those who did not make a declaration.
†† Black and minority ethnic figures reflect people from a non-white minority ethnic background.
* Scottish Population figure is based on those aged 18 to 49 as a percentage of the whole population aged 18 and over.
** Scottish Population figure is estimated based on information from Stonewall Scotland website.

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Figure 26: Performance against Diversity Delivers targets


Values for fewer than five have been supressed to decrease the risk of disclosure of information about individuals.

** The target for the BME population is inclusive of people from non-visible minority groups. Up until 2017 the figures reported on have related to visible minority applicants and appointees. From 2017 onwards the figures will be provided for both visible and non-visible. For this latter category the monitoring form question responded to is “Other white” and includes those who selected “Irish”, “Polish” or “Other white ethnic group”.  

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Figure 24: The changing profile of board members

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Figure 17: Demographic profile of board membership

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Figure 6: Outcome of complaints completed in 2019/20

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Figure 3: Origin of complaints

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Figure 17: Trend in complaints completed

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Figure 16: Trend in complaints received

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Figure 13: Origin of complaints

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Figure 12

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