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We have significantly reduced the time it takes to let complainers know whether their complaints are admissible for investigation, and we are continuing to improve on these waiting times. You can find average timescales for each stage of the complaint handling process for all complaints on this page of our website.

Good Practice in Public Appointments - Publicity

There is no one size fits all to producing diverse and effective boards, and the 2022 Code encourages new and innovative ways of running appointment rounds. It is important that approaches taken are tailored to the specific posts being advertised for, and where new ways of working have proven to be effective, good practice case studies can aid selection panels faced with similar circumstances – to use, learn, adapt and improve upon. The current ‘snapshot’ case study aims to review good practices coming out of the publicity of appointment rounds, and provide examples of what selection panels have done well within it. The case studies use appointment rounds concluded within the last 12 months and their associated end of round reporting material to inform their content.

Good Practice in Public Appointments - Planning

There is no one size fits all to producing diverse and effective boards, and the 2022 Code encourages new and innovative ways of running appointment rounds. It is important that approaches taken are tailored to the specific posts being advertised for, and where new ways of working have proven to be effective, good practice case studies can aid selection panels faced with similar circumstances – to use, learn, adapt and improve upon. The current ‘snapshot’ case study aims to review good practices coming out of the formal planning stage, and provide examples of what selection panels have done well within it. The case studies use appointment rounds concluded within the last 12 months and their associated end of round reporting material to inform their content.

Exhibit 12b- Breakdown of 'other' complaints received in 2023/24 into key themes

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Exhibit 4 – Individuals who submitted complaints during 2023/24

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Exhibit 3b - Analysis of disrespect complaints received in 2023/24 by key themes

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Appendix 1: Accounts direction

Signed direction by the Scottish Ministers.

Appendices

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