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We have significantly reduced the time it takes to let complainers know whether their complaints are admissible for investigation, and we are continuing to improve on these waiting times. You can find average timescales for each stage of the complaint handling process for all complaints on this page of our website.

Figure 10: Trend in complaints completed

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Figure 9: Trend in complaints received

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Figure 3: Origin of complaints

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Figure 3: Origin of complaints

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Figure 2: No. of complaints by alleged breach

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Figure 25: Profile split by Chair and Board Member


Values for fewer than five individuals have been supressed to decrease the risk of disclosure of information about individuals.

†† Black and minority ethnic figures reflect people from a non-white minority ethnic background.
* Scottish Population figure is based on those aged 18 to 49 as a percentage of the whole population aged 18 and over.
** Scottish Population figure is estimated based on information from Stonewall Scotland website.

 

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